Decided to try Sky Broadband. Called to ask about service and was assured I could use my own equipmentThe day arrived and thier equipment worked fine - but since they won't reveal the connection details, I couldn't use my own modem. Decided to cancel on the grounds I had been mis-sold ........ The 0845 number they gave quoted a 55 minute wait to speak to somebody on the topic. I faxed them instead. Twice - on successive days - for good measure - since they did not acknowledge my communication as I requested. After a week without an acknowledgment I called the Broadband help desk a week earlier to find what was going on - they said : "it was cancelled but it takes 10 days to take effect - try again next week". (OH Thanks) Two weeks latem they haven't yet cleared my line - so I still can't move to another provider. Another 30 minute stint with thier call centres today got me the promise of a MAC code to be sent in 5 days. The person who did this for me was noithing to do with Broadband - they had just been randomly selected by the call centre menu system to receive my call. Probably just as well - since at least they cared enough to get me some kind of promise. Thank you sky