My second call centre of the day: Received a letter from Sky saying they were going to charge me extra for not having one of my Sky boxes connected to a phoneline. I had had a few of these before, and had fiddled with the settings on my Sky boxes, so I knew they were all connected - so I phoned the call centre to get some help ....... After a mildly irritating set of options, (but at least I was informed of the waiting time of 8 minutes), I was put through to a charming girl, who laughed when I explained what I was calling about, and we soon established what the problem was. When I had upgraded one of my boxes to Sky Plus, they had forgotten to switch of the old subscription, and therefore they wanted to old box to 'call home' periodically. That was the good bit: the nice girl then put me through to a Frosty 'Customer Services' representative who would only agree to a partial refund for the money they had been taking for six months. She seemed to have the view that I had got something for nothing, and rather than the old box gathering dust as it was, that I might have been secretly using it somehow. The fact that the dish doesn't have enough wires for this, didn't sway her, and suggested that I might be using the box 'at another property'. I suggested that this was an 'outragous slur'. I had to ask to speak to a supervisor several times before she finally put me on hold for 5 minutes, and then agreed to a full refund. I guess the moral is: Hold out when you know you are right.