Forums
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These forums explain how to use the site, and allow you to suggest new topics for discussion and voting.
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Look here for information about Phonerage, to get help, and to find the answers to Frequently Asked Questions.
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4 | 4 | 2 years 1 week ago by admin |
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Post here to suggest companies to add to polls, new forum categories, and for anything else you think should be covered.
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2 | 4 | 2 years 3 weeks ago by SeaFern |
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Discuss topics of special interest here.
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Post here if you have found a way to bypass a Call Centre's menu system and get straight through to a human. Perhaps you have a phone number which gets you straight through to the right department. Share other hints and tips to help get avoid the frustrations of dealing with Call Centres.
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4 | 5 | 19 weeks 4 days ago by Anonymous |
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Have you received a lot of phone calls which when you pick up, you leave you with static or a dead line tone ?
Some Sales oriented Call Centres operate a system which pre-dials several numbers at a time, and puts the Operator through to the person who happens to have just answered at that instant. All of the other numbers called are simply cut-of. If they didn't get hold of you the first time, they will try again, probably at 3:30 AM. How can we stop this ? Share your thoughts here.
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1 | 2 | 39 weeks 1 day ago by Anonymous |
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Are you for or against overseas Call Centres ?
Globalisation means that some Call Centres are now abroad where costs are significantly lower than here. This should mean that companies can offer better service for less money, but it doesn't always work that way. Often these Call Centres are staffed by polite, highly educated people who want to help, but since English is not usually thier first langauge and they don't come from the same cultural background as us, they don't always understand what we are asking for.
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1 | 1 | 19 weeks 4 days ago by Anonymous |
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Call Centres are the modern version of the Workhouse. Long and anti-social hours, poor pay, and prescriptive working conditions. If you work in a Call Centre and want to tell your side of the story, post here.
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2 | 5 | 39 weeks 1 day ago by Anonymous |
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Fed up with cold phone callers ? Have you just had a call from a recorded anouncement offering to sell you a time-share in Florida ? Perhaps your bank called you and offered to 'take you through security', and only then revealed that they actually wanted to sell you some insurance ?!? Tell us who called you - and shame them into giving up !
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4 | 8 | 1 week 6 days ago by Anonymous |
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Most people get most calls almost for free these days, except for so called Non-Geographic numbers (in the UK these are the numbers which start with 087....). If you call one of these, you end up getting charged the earth, and the people you are calling get most of the money. Is this a reasonable way to provide service ? Is there an alternative ?
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3 | 3 | 37 weeks 2 days ago by Anonymous |
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Nos amis à PLANC.INFO ont ajouté un lien à ce site Web. Nous avons ajouté ce forum pour que nos amis de langue française puissent ajouter leur voix. Sentez-vous svp libre pour signaler sur n'importe quelle matière liée aux centres d'appel dans n'importe quelle partie du monde où vous parlez français.
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3 | 7 | 3 years 35 weeks ago by creusehomme |
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Want to buy Car Insurance or switch Bank Accounts ? Want to avoid choosing a company which will keep you online for hours and then not help ? Check these forums.
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Share experiences of Bank, Building Society and Credit Card call centres here.
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1 | 1 | 2 years 3 weeks ago by SeaFern |
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Best and Worst of Insurance Companies.
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1 | 5 | 4 years 8 weeks ago by Chris |
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Tell us about your experiences with Telephone and Internet Providers. They usually over-sell thier products and then can't deliver the service - leaving us waiting and frustrated.
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5 | 7 | 2 years 3 weeks ago by SeaFern |
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Shopping online or by mail order is great when you recieve the goods you want, but when things go wrong, you can find yourself pitted against some of the most Macciavellian systems ever invented. Help others to avoid making the same mistakes here.
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0 | 0 | n/a |
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Water, Gas and Electricity companies have all been privatised, leading to a rich vein of unhappy customers. Share the best and the worst here.
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1 | 1 | 4 years 9 weeks ago by Treets |
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Post here to share war stories about any industry not covered by the other forums in this section. If any specific industry has a specific pariah (or saint), we will give it a new section all to itself.
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0 | 0 | n/a |
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This section is reserved for the very Worst (and occasionally Best) Call Centres and Voice Menus out there.
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The very worst Call Centres across all industries.
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1 | 2 | 4 years 8 weeks ago by admin |
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Post here to vent your spleen about stupid Voice Menus with too many options, Circular Menus, Dead-end Voice Menus, etc etc, etc.
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0 | 0 | n/a |
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One of the main objectives of this site is to improve customer service. There are some noble and notable companies who prove that they do care about thier customer by providing excellent Call Centres. They deserve our business. Tell us about them here.
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1 | 1 | 4 years 10 weeks ago by webmail |
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